Payment Disclaimer

Please refrain from sharing any payment information over the phone with anyone. Our official representatives at Prashspastries will never ask for payment details over the phone. You can securely make payments through our website using the designated payment gateways or by visiting one of our Prashspastries patisseries near you.

Legal Disclaimer

Prashspastries reserves the right to disclose your personal information to comply with legal requirements and to safeguard our rights. In situations involving a court order, legal process, or judicial proceeding served on our site, the disclosure of personal information becomes necessary.

Shipping Disclaimer

When order deliveries are facilitated by courier agencies or third parties, Prashspastries makes no representations or warranties regarding the delivery process. Orders shipped across the country will be delivered by our courier company partners, and the delivery will be subject to the courier company's Terms & Conditions.

Please note that the requested delivery date is not binding. The estimated delivery date depends on various factors, including product availability, delivery destination, holidays, and external variables. Deliveries by third-party courier partners will not be made on Sundays and public holidays. If a delivery cannot be completed due to reasons such as an incorrect shipping/delivery address, locked premises, or the recipient refusing the delivery, you will still be charged for the order.

Cancellations & Returns

Orders placed on our site cannot be canceled. In the event that a product is unavailable for the day, we will cancel the order and initiate the refund process. Regarding returns, we only accept returns if you have received a damaged or incorrect product. You can notify us via email at raiprashu25@gmail.com within 24 hours of receiving the damaged/wrong product.

Upon reviewing the return request, we will arrange for a scheduled pickup. This will be followed by the necessary quality checks. Once the process is completed and approved, we will initiate the refund. Our aim is to process all refunds within 7 working days.

Reviews

By submitting reviews on our site, you grant Prashspastries a royalty-free, irrevocable, non-exclusive, and fully sub-licensable right to use, publish, modify, adapt, translate, distribute, display, and reproduce content worldwide in any media. By submitting information, you affirm that the content is true and accurate, that you own or have the appropriate permissions to use the submitted content, and that its use will not harm or injure any person or entity.

Allergens

Prashspastries is not an allergen-free, vegetarian-only, gluten-free patisserie. Guests must understand that our products may contain or come in contact with food products or ingredients containing dairy, eggs, peanuts, soy, flour, sugar, and potential allergens. We cannot guarantee the absence of cross-contamination from allergens. Guests agree to inform all individuals consuming our products about this. Guests also agree not to hold Prashspastries responsible for any allergic reactions and indemnify us in case of such claims.